First of all, please check the status of your order.
Pending: You can just leave it alone and place a new order. Please note that the pending order will display in your account within a month, after that the order will be cancel automatically and you will receive a cancellation email.
Order Processing: Please contact Customer Service as quickly as possible to cancel or change product.
Completed: It can no longer be changed or canceled, you may return it following our return&exchange policy if it meets returnable conditions.
Please note that customized items and furniture items can only be canceled within 24 hours after payment confirmation. In addition, change products only can be arranged before your original order is shipped. Some products cannot be changed, please contact customer service for any further questions. If a delivery is refused for any reason without Homary’s consent, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.
Changes or Cancellations are not guaranteed until you receive a confirmation from our customer service.
