Can I cancel or change my order?

Yes, you can cancel or change your order BEFORE it is shipped. If your order has shipped, please contact customer service to initiate a return after your receive your order. Process a cancellation

When will my order be shipped?

Orders are shipped within 1 business day.

How can I track my order?

Go to here and use your order number to track your package. Allow 2-3 business days for the delivery status to show.

What payment methods does Heynemo accept?

We accept the following payment methods:



American Express


Paypal Credit



Diners Club

Customers may incur a 2%-3% international transaction fee. Some debit cards might not be accepted at checkout. Please contact your credit card issuer for further support. We apologize for any inconvenience.

How can I apply a promo code or use a Gift Card?

Manually enter the promo/gift card code at checkout and click “Apply.”

Each code can only be applied once. Discounts cannot be used in conjunction with another promotion.

Can you deliver to a PO Box?

We DO NOT deliver to APO/FPO or PO Boxes.

How much does shipping cost?

As we said, everything is free shipping in Heynemo.