FAQS
Can I cancel or change my order?
Yes, you can cancel or change your order BEFORE it is shipped. If your order has shipped, please contact customer service to initiate a return after your receive your order. Process a cancellation
When will my order be shipped?
Orders are shipped within 1 business day.
How can I track my order?
Go to here and use your order number to track your package. Allow 2-3 business days for the delivery status to show.
What payment methods does Heynemo accept?
We accept the following payment methods:
Visa
Mastercard
American Express
Paypal
Paypal Credit
Discover
JCB
Diners Club
Customers may incur a 2%-3% international transaction fee. Some debit cards might not be accepted at checkout. Please contact your credit card issuer for further support. We apologize for any inconvenience.
How can I apply a promo code or use a Gift Card?
Manually enter the promo/gift card code at checkout and click “Apply.”
Each code can only be applied once. Discounts cannot be used in conjunction with another promotion.
Can you deliver to a PO Box?
We DO NOT deliver to APO/FPO or PO Boxes.
How much does shipping cost?
As we said, everything is free shipping in Heynemo.
