A note on returns

Please note, we are only able to accept the item returns in its original boxes. So please keep the boxes until the whole set is assembled. And we will provide the prepaid return label for you. Please do not return the item by yourself. If you need a pick-up service, please leave us a special note in your return request email.

 

Upon the return, your merchandise will be inspected and the appropriate refunds will be issued. Exchanges are treated the same as returns.

Our team takes great pride in working with our customers to ensure a quick and efficient resolution to any return request. To initiate a return, just email us at  service@heynemo.com